Successful business strategies depend on decisions and activities at the operational level. Operations comprise core business functions such as production, processing, etc, but also include those company-wide ‘support services’ — or ‘business services’ of HR, IT, finance, administration, marketing, supply chain, etc. that are still core to a company’s ability to operate.

Business services’ contribution to strategy is significant, as they help an organisation remain competitive, due to their impact on cost reduction and customer satisfaction. However, they seldom get the management focus they deserve. Many organisations fail to develop adequate services for a business of their size, in terms of skilled experts, effective and consistent processes, cost and customer focus and continual improvement. One of Oyster’s core competencies is the redesign and optimisation of these services, so that they help drive your organisation forward, not hold it back.

Our Business Services Optimisation activities cover the following areas:

• Services Redesign and Optimisation
• Shared Services Initiatives
• Shared Services Centre development
• Information Technology Strategy and
• Change Management

Case Studies

Support Service Design